Training Refund Policy

Last updated: 11 September 2026

This policy applies to paid training bookings with The Legacy Story.

Before a batch is confirmed

If The Legacy Story cannot offer an agreed batch after receiving payment, the student may choose another available batch or request a refund of the affected training fee.

Student cancellation

Submit cancellation requests through support as early as possible. Eligibility and any deduction depend on the notice given, committed materials, and sessions already delivered. The applicable amount must be shown or confirmed before payment.

Rescheduled and missed sessions

A class rescheduled by The Legacy Story will be offered on a replacement date. A student who cannot attend should request another timing; approval depends on available batches. Absence from a delivered session does not automatically create a refund.

How refunds are processed

Approved refunds are returned through the applicable payment workflow. Processing time may also depend on the payment provider or bank. Refund status will appear in account notifications where available.

Questions can be sent through the Support page.